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Effective Date: 30-Aug-2025
We generally don't accept returns, but damaged items qualify for replacement/refund within 72 hours of delivery.
At Gulf Test Care, we are committed to providing high-quality products and ensuring customer satisfaction. While we maintain strict quality control measures, we understand that occasionally issues may occur. This Return & Refund Policy outlines the specific circumstances under which we can accept returns and process refunds or replacements.
All return requests must be initiated within 72 hours of delivery. This allows us to promptly address any issues while ensuring product integrity.
Photo evidence is required for all return requests. This helps us verify the issue and improve our quality control processes.
We accept returns only under specific conditions where the product fails to meet quality standards upon delivery. The following situations qualify for returns:
To maintain product hygiene and quality standards, we cannot accept returns in the following circumstances:
Our return process is designed to be straightforward and efficient. Follow these steps to initiate a return request:
Email us at support@gulftestcare.com with the following information:
Our customer support team will:
Once approved:
Select your preferred solution:
The resolution will be processed once we receive and inspect the returned item.
To process your return efficiently, we require specific documentation. Please ensure you provide clear evidence to support your claim.
Required photos should clearly show:
Please include:
We strive to make the replacement process as seamless as possible. When eligible, we offer prompt replacement of damaged or defective products.
When replacement is not possible or preferred, we offer refunds for eligible returns. Our refund process is designed to be transparent and efficient.
Since we currently offer Cash on Delivery (COD) only, refunds are processed at the time of product pickup. For COD orders, the refund amount will be processed through bank transfer or other electronic methods once the returned product is received and inspected.
When online payment options become available, refunds will be processed to the original payment method used for purchase. We will update this policy accordingly when new payment methods are introduced.
We understand the importance of timely resolutions. Here's what you can expect regarding processing times for returns and refunds.
Once your return is approved, the replacement product will be dispatched within 48 hours to ensure a fast and hassle-free experience. You will receive tracking information once the replacement ships.
Refunds are processed at the time of product pickup for COD orders. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank's processing times.
| Process Step | Estimated Timeframe | Notes |
|---|---|---|
| Return Request Review | Within 24 hours | During business days (Sunday - Friday) |
| Product Pickup | 1-2 business days after approval | Depending on your location |
| Replacement Shipping | Within 48 hours of approval | Same shipping speed as original order |
| Refund Processing | 3-7 business days after inspection | Bank processing times may vary |
Our customer support team is dedicated to assisting you with any return or refund inquiries. We're here to help resolve any issues promptly and efficiently.
Return Requests: support@gulftestcare.com
General Inquiries: info@gulftestcare.com
Response Time: Within 24 hours during business days
Phone: +971 50 441 6357
WhatsApp: +971 50 441 6357
Hours: 9 AM - 6 PM GST (Sunday - Friday)
F-66 Parwana Road Jagat Puri Krishna Nagar, P21 A block, New Delhi, DL, 110051, IN
Our support team is ready to assist you with any return or refund inquiries